Title: Senior Retail Consultant
Role: Permanent Full-time
Department: Microsoft & Channel Partnerships Division
Start date: ASAP
Retalon is a provider of advanced analytics and AI for Retail. CIO Review has identified Retalon as one of the “Most Promising Retail Technology Companies”. We believe that retailers should be able to optimize and scale their business using AI without needing to hire a PhD in data science. Our solutions solve complex problems in Merchandise and Assortment Planning, Inventory Management and Pricing and Promotion Optimization. All our solutions stem from one unified analytics platform. Retalon was the first and still is the only company that offers a completely integrated solution for retailers and distributors that seamlessly integrates with any ERP or OMS. Our 100% in-house professional services, technical support, and analytics teams ensure that solution implementations are efficient and deliver expected business results.
We are growing and building exciting technology! We have customers in a dozen retail verticals and across three continents. Do you want to join our family? We are looking for people, who love doing things for the first time, have a passion for building the most advanced and accurate predictive engine around, and who love learning new things and sharing their ideas. We have aggressive growth plans and welcome individuals with similar drive and determination.
About the role:
The Senior Retail Consultant serves as one of the main points of business contact between Retalon, customers and our Microsoft partnership and their ecosystem of retail channel partners. The Senior Consultant is in charge of and mainly focused on developing new customers and working closely with Microsoft & Retalon Channel Partners
Senior Consultants are responsible for the timely and quality delivery of customer projects and tasks and are supported by other Retalon Retail and Analytics Consultants. They provide input to Project and Sprint Managers on activity prioritization.
Senior Consultants have periodic meetings, presentations & calls with their assigned prospects & customers, Microsoft & Retalon Channel Partners
Senior Consultants will have regular communication and planning sessions with the Retalon Microsoft & Channel division
Establish credible relationships with customers , Microsoft & their ecosystem of channel partners.
Monitor customer use of the Retalon solution and identify business and solution issues and opportunities
Prepare/facilitate requirement gathering communication with customers, prospects, Microsoft & Partners
Document customer-specific use and test cases
Document pre-implementation customer/user workflows and design post-implementation workflows
Perform fit-gap analyses
Document customer functional requirements
Document JIRA tasks and completion criteria
Support development team with understanding/interpreting customer requirements
Configure workbooks and retail business rules in the Retalon system
Prepare required materials, such as training documentation, updates to the online user guide, UAT scripts
Support customers during UAT
Escalate solution and project issues to VP of Consulting, Project Managers or Support as required
Assist Project Managers with project issues, risks and planning and assist with identifying remediations and mitigations options
Assist Sprint Manager with task prioritization
Lead/assist with the resolution of support issues reported by customers
Assist with functional testing of new Retalon solutions or features in collaboration with the Quality Assurance team
You’re a fit for this role if you:
Have experience in the retail space: Inventory management, planning, pricing with customers, Microsoft and retail channel partners
Have experience in business analysis techniques, such as eliciting requirements, workshops, process modelling, system or document analysis, and gap analysis.
Have experience documenting user requirements, detailed process/program workflow diagrams, enhancement requests and repeatable bugs, and/or decomposing Features into prioritized, sprint-ready user stories for a specific product or module.
Have experience in an agile software development environment, preferably Software as a service (SaaS), with a strong understanding of the software development life cycle
Have a business development mindset
Soft Skills that would make you an ideal candidate:
Great communication, facilitation, and documentation skills
Systematic thinker and problem solver
Fast learner with an analytical mindset
Enthusiastic & Empathetic
Accountable, responsible, take ownership and able to perform under pressure
Nice to have skills:
Experience with Jira
What’s in it for you:
Work with an innovative team that aims to disrupt retail analytics
Become a part of a team of creative people who constantly learn from each other
Flexible working hours
A competitive compensation and benefits package
Opportunities for career advancement
Diversity and Inclusion:
Retalon is an inclusive, diverse, and accessible workplace. We provide an equitable, open, and positive environment where all individuals are welcome. If you require accommodation throughout any part of the hiring process, please don’t hesitate to let us know.
We build cutting-edge AI that solves real problems in retail. Our team is growing, and we’re looking for people who love building smart technology, learning, and expanding their minds.
Is this you?
Health Benefits & Healthy lifestyles
Retalon offers benefits to all employees & supports healthy lifestyles.
Flexible Hours & Extended Vacation Days
Enjoy flex days, extended vacations, and flexible hours at Retalon.
We are building a team of the top talent in the retail technology space
Build award winning technology
Our solutions have won numerous technology & retail innovation awards
Work with top Brands & Retailers
Retalon’s customers include some of the top retailers & brands from around the world
Work with a great & talented team.
A comfortable, easy, and fun environment stems from having great people. Become part of Retalon’s family!