Title: Senior Retail Consultant

Role: Permanent Full-time

Department: Microsoft & Channel Partnerships Division

Start date: ASAP

 

About Retalon:

 

Retalon is a provider of advanced analytics and AI for Retail. CIO Review has identified Retalon as one of the “Most Promising Retail Technology Companies”. We believe that retailers should be able to optimize and scale their business using AI without needing to hire a PhD in data science. Our solutions solve complex problems in Merchandise and Assortment Planning, Inventory Management and Pricing and Promotion Optimization. All our solutions stem from one unified analytics platform. Retalon was the first and still is the only company that offers a completely integrated solution for retailers and distributors that seamlessly integrates with any ERP or OMS. Our 100% in-house professional services, technical support, and analytics teams ensure that solution implementations are efficient and deliver expected business results.

 

We are growing and building exciting technology! We have customers in a dozen retail verticals and across three continents. Do you want to join our family? We are looking for people, who love doing things for the first time, have a passion for building the most advanced and accurate predictive engine around, and who love learning new things and sharing their ideas. We have aggressive growth plans and welcome individuals with similar drive and determination.

 

About the role:

 

The Senior Retail Consultant serves as one of the main points of business contact between Retalon, customers and our Microsoft partnership and their ecosystem of retail channel partners.  The Senior Consultant is in charge of and mainly focused on developing new customers and working closely with  Microsoft & Retalon Channel Partners

 

Senior Consultants are responsible for the timely and quality delivery of customer projects and tasks and are supported by other Retalon Retail and Analytics Consultants. They provide input to Project and Sprint Managers on activity prioritization.

 

Senior Consultants have periodic meetings, presentations & calls with their assigned prospects & customers, Microsoft & Retalon Channel Partners

 

Senior Consultants will have regular communication and planning sessions with the Retalon Microsoft & Channel division

 

Responsibilities:

 

Establish credible relationships with customers , Microsoft & their ecosystem of channel partners.

Monitor customer use of the Retalon solution and identify business and solution issues and opportunities

Prepare/facilitate requirement gathering communication with customers, prospects, Microsoft & Partners

Document customer-specific use and test cases

Document pre-implementation customer/user workflows and design post-implementation workflows

Perform fit-gap analyses

Document customer functional requirements

Document JIRA tasks and completion criteria

Support development team with understanding/interpreting customer requirements

Configure workbooks and retail business rules in the Retalon system

Prepare required materials, such as training documentation, updates to the online user guide, UAT scripts

Support customers during UAT

Escalate solution and project issues to VP of Consulting, Project Managers or Support as required

Assist Project Managers with project issues, risks and planning and assist with identifying remediations and mitigations options

Assist Sprint Manager with task prioritization

Lead/assist with the resolution of support issues reported by customers

Assist with functional testing of new Retalon solutions or features in collaboration with the Quality Assurance team

 

Qualifications:

 

You’re a fit for this role if you:

 

Have experience in the retail space: Inventory management, planning, pricing with customers, Microsoft and retail channel partners

Have experience in business analysis techniques, such as eliciting requirements, workshops, process modelling, system or document analysis, and gap analysis.

Have experience documenting user requirements, detailed process/program workflow diagrams, enhancement requests and repeatable bugs, and/or decomposing Features into prioritized, sprint-ready user stories for a specific product or module.

Have experience in an agile software development environment, preferably Software as a service (SaaS), with a strong understanding of the software development life cycle

Have a business development mindset

 

Soft Skills that would make you an ideal candidate:

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Great communication, facilitation, and documentation skills

Systematic thinker and problem solver

Fast learner with an analytical mindset

Enthusiastic & Empathetic

Accountable, responsible, take ownership and able to perform under pressure

 

Nice to have skills:

 

Mathematics background

Experience with Jira

Strategic Selling

 

What’s in it for you:

 

Work with an innovative team that aims to disrupt retail analytics

Become a part of a team of creative people who constantly learn from each other

Flexible working hours

A competitive compensation and benefits package

Opportunities for career advancement

 

Diversity and Inclusion:

 

Retalon is an inclusive, diverse, and accessible workplace. We provide an equitable, open, and positive environment where all individuals are welcome. If you require accommodation throughout any part of the hiring process, please don’t hesitate to let us know.

We build cutting-edge AI that solves real problems in retail. Our team is growing, and we’re looking for people who love building smart technology, learning, and expanding their minds.

 

Is this you?

Health Benefits & Healthy lifestyles

Retalon offers benefits to all employees & supports healthy lifestyles.

Flexible Hours & Extended Vacation Days

Enjoy flex days, extended vacations, and flexible hours at Retalon.

Competitive Compensation

We are building a team of the top talent in the retail technology space

Build award winning technology

Our solutions have won numerous technology & retail innovation awards

Work with top Brands & Retailers

Retalon’s customers include some of the top retailers & brands from around the world

Work with a great & talented team.

A comfortable, easy, and fun environment stems from having great people. Become part of Retalon’s family!

We build cutting-edge AI that solves real problems in retail. Our team is growing, and we’re looking for people who love building smart technology, learning, and expanding their minds.

 

Is this you?

Health Benefits & Healthy lifestyles

Retalon offers benefits to all employees & supports healthy lifestyles.

Flexible Hours & Extended Vacation Days

Enjoy flex days, extended vacations, and flexible hours at Retalon.

Competitive Compensation

We are building a team of the top talent in the retail technology space

Build award winning technology

Our solutions have won numerous technology & retail innovation awards

Work with top Brands & Retailers

Retalon's customers include some of the top retailers & brands from around the world

Work with a great & talented team.

A comfortable, easy, and fun environment stems from having great people. Become part of Retalon's family!